“Agility World Money Back Guarantee ” Your rights to return goods are protected under the EU Distance Selling Directive and you have a legal right to return any goods ordered within seven days of receipt for replacement or a refund provided the goods are in a *re-saleable condition*. (This does not apply to faulty goods.)
With regards to dog and human clothing including shoes, we cannot exchange or refund items if they have been worn, other than for the purpose of fitting. That are soiled, smelly or hairy and all items MUST HAVE labels attached and be returned in it's original packaging. Unfortunately we can not exchange or refund items unless these requirements are met, and they will be returned to the sender.
Please email us for our returns address, stating why you would like to return the item.
All personalised items i.e. tuggy leads and toys made in your choice of colours are not returnable unless faulty. We can not replace tuggy leads that your dog has chewed, although our leads are strong, they will not withstanding chewing!!
The customer will be liable for the cost of returning the item to us, and we would recommend any return items be sent via a traceable form of delivery. No original Postage and Packaging costs are refunded. If you require an item to be exchanged our standard shipping rates will apply to deliver the new item .
If items have been damaged by the customer they will be returned to the customer, and no refund will be given.
Please note: We are unable to accept returns on any dog treats or other dog food products, intended for consumption.
Sale items maybe exchanged, but no refund will be made, a credit note will be issued to the value of the item that can be spent on our website. (This does not apply if an item is faulty.)