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DELIVERY

We ship to most countries worldwide. As your order is processed a drop-down option box will appear in checkout allowing you to choose between UK Standard Delivery (1st Class Royal Mail 1-3 days delivery) and EU Countries via International Tracked and Signed For. Please note although bedding will be charged at the same rate, these items will be shipped via Courier and will take 3-5 days. Remember Items can always be collected from our trade stand, please contact us before placing your order.

If your desired Country is not listed in shipping, please contact us for a quote.

RETURNS POLICY

“Agility World Money Back Guarantee ”  Your rights to return goods are protected under the EU Distance Selling Directive and you have a legal right to return any goods ordered within seven days of receipt for replacement or a full refund provided the goods are in a re-saleable condition. Please email us for our returns address, stating why you would like to return the item. With regards to dog and human clothing we cannot exchange items that are soiled, smell, are hairy or have been washed.  In respect to all footwear if you try on and walk outside, therefore damaging the shoe, it is not in a re-saleable condition and we cannot make a refund. Any returned item must be in its original packaging. The customer will be liable for cost of returning the item to us, and we would recommend any return items be sent via a traceable form of delivery i.e. proof of posting with Royal Mail. If items have been damaged by the customer they will be returned to the customer, and no refund will be given. Postage and Packaging costs are not refunded.

*Working days, Monday-Friday not including Bank Holidays.

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