We ship to the UK and Europe. As your order is processed a drop-down option box will appear in checkout allowing you to choose between UK Standard Delivery (1st Class Royal Mail, and for more expensive items 1st Class Signed For (1-3 *working days delivery) and EU Countries via International Tracked and Signed For. Please note we try to process orders within 2-3 *working days of receipt an email will be sent to you confirming the dispatch of your order (this maybe longer during busy periods) If there is a problem fulfilling your order we will contact you within 3 *working days. Remember orders can always be collected from our trade stand, please contact us before placing your order.
Ordering an out of stock item
If you place an order containing an item that states a longer delivery period you are agreeing to purchase an out of stock item, if you do not wish to wait for delivery, then please remove this item from your basket.
If your desired Country is not listed in shipping, please contact us for a quote.
“Agility World Money Back Guarantee ” Your rights to return goods are protected under the EU Distance Selling Directive and you have a legal right to return any goods ordered within seven days of receipt for replacement or a full refund provided the goods are in a re-saleable condition. Please email us for our returns address, stating why you would like to return the item. With regards to dog and human clothing we cannot exchange items that are soiled, smell, are hairy or have been washed. In respect to all footwear if you try on and walk outside, therefore damaging the shoe, it is not in a re-saleable condition and we cannot make a refund. Any returned item must be in its original packaging. We can not replace tuggy leads that your dog has chewed, although our leads are strong, they will not withstanding chewing!! The customer will be liable for cost of returning the item to us, and we would recommend any return items be sent via a traceable form of delivery i.e. proof of posting with Royal Mail. If items have been damaged by the customer they will be returned to the customer, and no refund will be given. Postage and Packaging costs are not refunded. If you require an item to be exchanged our standard shipping rates will apply to re-deliver the item to you.
*Working days, Monday-Friday not including Bank Holidays.